Return & Exchange Policy

At Forme.care, each product is crafted in small batches with care and intention. We hope every item brings a little calm and enjoyment to your daily rituals — but if something isn’t quite right, we’ll do our best to make it right.

Satisfaction Guarantee
Your satisfaction matters to us. If you’re not completely happy with your order, please reach out within 7 days of delivery. We’ll work with you to find a solution — whether that’s a replacement, store credit, or refund — depending on the situation.

Returns & Exchanges
Because our products are handmade and formulated with natural ingredients, we cannot accept returns on opened or used items. If your order arrives damaged, incorrect, or defective, please contact us right away so we can make it right.

How to Initiate a Return or Exchange
Email us at rani@forme.care with:

• Your order number

• A brief description of the issue

• A photo, if applicable

We’ll review your request and respond promptly.

Non-Returnable Items
For safety and hygiene reasons, we cannot accept returns on:

• Opened or used bath, body, or skincare products

• Custom or personalized items

• Sale or clearance products

Shipping
Return shipping costs are the responsibility of the customer unless the return is due to our error or a damaged item.

Refunds
Approved refunds are processed to your original payment method within 5–10 business days of receiving the returned item.

Thank you for supporting a small, mindful business — your understanding helps us continue creating natural, sustainable goods made with integrity and care.